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Top Support Issues

How do I stop my messages?

You can stop messages by replying STOP to the message, or here on the web site:

Stop Your Messages

I'm not getting my messages!

Try sending us a text message at 44636 with the word HELP. Often this is enough to set things right. If you don't get a reply message, here are the next steps.

Is this really free?

Yes. 4INFO does not charge for the text messages. However, your carrier probably charges for text messages, and those charges apply to 4INFO messages as well. That's what "standard fees apply" means.

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FAQ

Troubleshooting

General

Text Messaging with 4INFO

Privacy

Feedback

Troubleshooting

What if I haven't received my confirmation code?

If you are trying to register on 4INFO's web site or are trying to create an alert and haven't received your confirmation code, please try sending us a message by creating a text with the word HELP and sending it to 44636. If you receive a reply message, you may go ahead and request the confirmation code again. You are limited to four attempts per day per phone to prevent malicious or accidental misuse of messaging.

If you do not receive a reply message, your carrier may not be supported. See "Will 4INFO work with my service provider?" for a list of supported carriers. If you are on a supported carrier, there may be delays in delivery caused by your wireless provider (see "How long does it take to get a result from 4INFO?"), so your message may arrive in a few minutes. The next step is to contact your carrier to confirm that you have text messaging capabilities and that your carrier has not blocked short codes such as 44636 to your phone. If all else fails, contact us and we'll do our best to ensure you receive your confirmation code.

Why am I no longer receiving text messages from 4INFO?

Are you with Sprint or T-Mobile? Then you are no longer supported for 4INFO services, due to the fees these carriers charge 4INFO. We're sorry the service is no longer available to Sprint and T-Mobile customers.
Otherwise... If you have been getting messages from 4INFO but they've suddenly stopped, this is likely an issue with your wireless provider. First try sending us a message by creating a text with the word HELP and sending it to 44636. If you receive a reply message, your phone has now been reactivated to receive our messages. If you do not get a response message, please contact your carrier and inform them that you are no longer able to receive messages from 4INFO (44636). If you have recently ported your phone from one carrier to another, or if you have activated a new device with your existing carrier, it is possible that 4INFO alert subscriptions were disrupted. In this case, please sign in and reactivate your alerts.

Why can't I delete a phone from my account?

In order to make the most of your 4INFO experience, your account must be associated with at least one phone number. This lets us know where to send your alerts. If you already have a registered phone and would like to change the number, you can add the new number to your account as a new phone and then delete the original phone.

How can I get 4INFO to stop sending me messages?

4INFO has two ways of sending you messages. In the first, you send a text message to 44636 with a query and we respond with results in one or two text messages back to your phone. In this way, if you don't send us messages, we won't send you messages. The second way is through text alerts which you subscribe to and receive periodically via text message. To stop your alerts, you can do one of the following things:
  1. If you want to stop an alert you just received from your phone, send a text message to 44636 (or any other 4INFO shortcode*) with the word stop.
  2. If you want to stop all alerts from your phone, send a text message to 44636 (or any other 4INFO shortcode*) with the words stop all.
  3. If you want to stop an alert on the web, log on to your account at 4INFO and delete the alert you wish to stop by clicking on "delete" next to that alert.
  4. If you want to stop all alerts on the web, log on to your account at 4INFO and delete the alerts associated with your phone number by clicking on "delete all".
* Other 4INFO shortcodes include 446361, 80676 and 89159.

I tried stopping my alerts, but I'm still receiving messages. What gives?

First try these things:
  1. Send a text message to 44636 (4INFO) with the words STOP ALL.
  2. Log into your account at 4INFO and delete the alerts associated with your phone number. If you are in Canada, this is the only way you can stop your alerts.
If you have tried these things but you're still receiving alert messages, you may be receiving alerts from one of our partners. Try replying STOP when you receive a message you don't want. Do not add any extra words to the message. If that doesn't work, please write us a note using our contact us form and we'll work on resolving the issue as soon as possible.

Why can't I get my ringtone?

4INFO does not give away or sell ringtones. We are the company that delivers the text message to your phone with information from a ringtone company. If you did not receive your text message, please try sending us a message by creating a text with the word HELP and sending it to 44636. If you receive a reply message, then messaging from 4INFO is enabled on your phone. You must contact the company where you purchased the ringtone to resolve any other problems.

How do I get help on 4INFO from my cell phone?

If you're using our text message search, send a message with the word HELP to 44636 (or any other 4INFO shortcode*). If you're looking for a list of search categories, you can send us a text message with the word menu. If you like, keep this list on your phone for future reference.

* Other 4INFO shortcodes include 446361, 80676 and 89159.

General

How do I use 4INFO?

You can use 4INFO in several ways: you can manage your account online at this website, you can send us a text message, or you can browse to our Mobile Web site. For more detail on each of these options, read on.

Text alerts

4INFO can automatically send information to your mobile phone via text messages that you can receive on a schedule or when interesting events occur. For example, you can get weather reports every day at a certain time or get your favorite sports team's latest score as soon as the game's over.

Text message search

Even if you don't have an automatic text message alert set up, you can still use 4INFO to search for information. Send a text message from your mobile phone to 44636 (spells 4INFO on your keypad) with the subject of your search or a keyword. Within a few seconds we'll send you back a text message (or two) with the results. Wondering what you can search? Browse our product pages for details.

What are text alerts?

Text alerts are a convenient way to automatically receive information on your mobile phone via text messages that you can receive on a schedule or when interesting events occur. For example, you can get a weather report sent to your phone every day at a certain time or get your favorite sports team's latest score as soon as the game's over.

How do I create an alert?

You can create alerts by visiting browsing through our text message services, selecting the ones you want, and signing up for them. Once you've chosen an alert service, you'll be prompted to provide information on how and when you wish to receive the alerts. Last, provide and confirm your phone number, and you're set! You can then continue creating alerts without re-confirming your phone.

How many alerts can I create?

You can create as many alerts as you like.

How do I manage existing alerts on the web?

In order to administer alerts you've already created, you will need to register. When you log in, you'll be taken to your alert summary page.

If you want to turn an alert off, click the green checkmark next to the alert category. It will become a grey X and the alert will be turned off. You won't receive this alert again until you turn it back on, which you can do the same way, by clicking on the grey X.

How do I manage existing alerts on my phone?

After receiving an alert message on your phone, you can stop it by sending a text message to 44636 (4INFO) with the word stop. We will send you a text message confirming that you've unsubscribed from the alert. If you wish to stop all your 4INFO alerts at once, you can send a text message to 44636 (4INFO) with the words stop all.

How much does 4INFO cost?

4INFO does not charge for the use of our services. We don't charge anything, however, bear in mind that standard message and data rates may apply, depending on your carrier. In fact, they require us to say this: Message And Data Rates May Apply. In other words, if you use our text message services the only cost to you is whatever your wireless provider charges you to send and receive text messages. Likewise, if you use our Mobile Web site, the only cost to you is whatever your provider charges you for data/web usage. There are no hidden or premium fees for using 4INFO. How do we do that? We put advertising at the bottom of the messages, when space is available. This advertising supports text message alerts for you!

Do I need to register for 4INFO?

No. There is no registration required to use our text alerts, text message search, or mobile web search. The main benefit of registering your phone is the ability to manage your 4INFO text alerts online: you can quickly turn them on or off or create new ones that are instantly active.

Do I need to confirm my phone to use 4INFO?

To ensure that we are not sending messages to anyone who didn't request them, you must confirm that you are the owner of the phone number you provide when you sign up for text alerts on our website. You will receive a confirmation code in a text message that we send during the signup process, which you then enter on our site. You are limited to four confirmation message attempts per day per phone to prevent malicious or accidental misuse of messaging.

Will 4INFO work with my service provider?

4INFO supports all major U.S. carriers and most small ones, too. The following is a list of carriers 4INFO currently supports on short codes 44636, 446363, 446364, 446365, 80676, 96362 and 28007:
  • AT&T
  • Alaska
  • Alltel
  • Bluegrass Cellular
  • Cellcom
  • Cellular One of Montana
  • Cellular South
  • Centennial
  • Chariton Valley Cellular
  • Chat Mobility
  • Cincinnati Bell
  • Cox Wireless
  • Cricket (Leap Wireless)
  • Cross Wireless
  • Duet IP (Max. Wireless/Wireless Comm. Venture
  • ECIT
  • East Kentucky Network
  • Element Mobile
  • Enid/Pioneer
  • GCI Communication Corp.
  • Illinois Valley Cellular
  • Inland Cellular
  • MTA Wireless/Matanuska Kenai
  • MetroPCS/T-Mobile USA
  • Midwest Wireless
  • Mobi PCS
  • MobileNation/SI Wireless
  • Mosaic Telecom
  • NTELOS
  • Nex-Tech Wireless
  • Northwest Missouri Cellular
  • Panhandle Wireless
  • Pocket Wireless
  • Revol Wireless
  • Rural Cellular Corp.
  • Rural Independent Network Alliance (RINA)
  • TMP/Simmetry
  • Thumb Cellular
  • US Cellular
  • Union Telephone
  • United Wireless
  • Verizon Wireless
  • West Central Wireless

I have a prepaid plan. Can I use 4INFO?

4INFO works with most prepaid plans, but there are some exceptions.

Can I use 4INFO outside of the United States?

No. Our text message alerts are currently only available in the U.S.

What is text messaging (SMS)?

Text messaging, or Short Message Service (SMS), is a service offered by most wireless service providers and available on the vast majority of today's mobile phones. You can use it to send and receive short messages (up to 160 characters) to communicate with friends or get information from services like 4INFO. The act of sending a text message can be referred to as texting.

Because text messaging fees depend on your particular wireless plan, please contact your wireless service provider for more information on text messaging charges, service plans, and rules and regulations.

What is a short code?

A shortcode (officially called a Common Short Code) is a short number (generally 4-6 digits long) to which a text message (SMS) can be sent from a mobile phone. Shortcodes are useful because they save you from having to memorize an entire 10-digit number. For example, to send a text message to 4INFO you just send a text message to 44636 (it spells 4INFO on your keypad).

Text Messaging with 4INFO

How long does it take to get a result from 4INFO?

Most of the time you should receive a text message within seconds of the scheduled alert delivery time or event trigger (for example, the end of a game). Likewise, you should receive a text message back from us within seconds of sending a search request. 4INFO responds to your query instantly but sometimes there is latency in the wireless providers' networks, which might cause your results to be delayed.

Are 4INFO searches case-sensitive?

No. "Dallas" is the same as "dallas" which is the same as "DALLAS". Although we're all in favor of proper capitalization, we understand that changing cases is difficult on many mobile devices. Feel free to save yourself some time.

We often use all-caps to illustrate the kinds of keywords you can use to search on 4INFO. For example, we might say "text HELP to get help." You don't need to use all-caps for the keyword to work.

How should I format text messages I send to 4INFO?

Here are the most important things keep in mind:
  • Brevity is best. 4INFO is an automated system, so you don't need to write entire sentences or questions. Just stick to the basic keywords that represent what you're asking for (for instance "weather detroit" or "red sox score"). This also saves you time and effort by writing shorter text messages.
  • Don't use signatures. Many phones have the capability of attaching a signature to your outgoing text messages, much like you might attach signatures to your emails. In order to receive reliable results, you must remove the signature from messages you send us.

Does 4INFO offer any shortcuts?

Absolutely. We're all about saving you time when you type on your mobile device. Most of our major keywords have shortcuts as do the names of places, sports teams, leagues, and more. For instance, "w" works just as well as "weather" and "sf" can be used instead of "san francisco", so you could write "w sf" and spend the time you saved typing those 9 extra characters deciding whether or not to pack your umbrella.

Here's a list of shortcuts people have found particularly useful:
ShortcutMeaning
wweather
mmovies
qquote (stocks)
nnews
ypyellow pages (411)
nycNew York City
laLos Angeles
bosBoston
ncaabcollege basketball
ncaafcollege football

What do (1/2) and (2/2) mean?

Sometimes the results to your search contain more information than fits on a single text message. In these cases we'll send you two messages and we label each of them so you'll know what order to read them in: (1/2) indicates the first message and (2/2) indicates the second message.

Why did I receive my result messages out of order?

When we respond to your search with more than one text message, we send them in the correct order and we label each of them: (1/2) and (2/2), for example. However, your wireless provider may shuffle the messages and cause them to arrive out of order. We appreciate your understanding and hope that our message labels will provide some semblance of order in this chaotic world.

What does "Reply M for more" mean?

We prioritize and condense our results to fit in one or two text messages, but sometimes there's more to say. We give you the option to get more information when you want it. If you see this message at the bottom of results, just send a message to 44636 (4INFO) with the letter m (depending on your phone, you can also reply to the text message directly) and we'll send you the next batch of results.

What does "Reply 1 to set alert" mean?

Much of our content is available to you in the form of alerts, which are text messages we send you on a schedule or when something interesting happens. For example, if you queried for weather information, we offer the possibility for you to receive a daily weather forecast automatically. If you see this message at the bottom of results you can sign up for alerts straight from your phone by sending a message to 44636 (4INFO) with the number 1 (depending on your phone, you can also reply to the text message directly).

What is that extra message at the bottom of my text?

The message at the bottom of your 4INFO text message is an advertisement. Advertising always appears with an asterisks in front of the advertising portion of the message, so you can differentiate it from the content. 4INFO provides free text message alert services by supporting those messages with advertising, so if you see an ad that interests you, please do respond to it!

Privacy

Will 4INFO ever send me unwanted text messages?

No. 4INFO will never send you any text messages that are not in response to a message you send us or as part of an alert that you have willfully signed up for. We take your privacy seriously and have created a strict policy for that reason.

Will my phone number or account information be sold or used for other purposes?

No. Any personal information you provide is kept strictly confidential and will never be released to third parties. Details are available in our privacy policy.

What information do you give your advertisers about me?

We do not share any personally identifiable information about our users, including their cell phone numbers, with our advertisers. However, keep in mind that if you respond to an ad by making a phone call, clicking a link or texting another short code, you are no longer interacting with 4INFO, but with a third party.

Feedback

How do I report an issue with 4INFO's service?

We're constantly looking for ways to improve our products and services. If you have feedback on your experience with 4INFO, please send us a note using our contact us form. For problems with your text message alerts, you can also call support at (800)765-8044.

How can I contact 4INFO about advertising or partnership opportunities?

Please visit http://www.4info.com for more information.